Privacy Policy

When you make a booking or inquiry through our website, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Postal address

• Check-in and check-out dates

• Number of guests

• Special requests and preferences

We also collect non-personal information such as browser type, device information, and pages visited through standard web analytics tools.

We use the information we collect to:

• Process and confirm your reservation

• Communicate with you regarding your booking

• Send booking confirmation and pre-arrival information

• Process cancellation or modification requests

• Improve our website and services

• Comply with legal obligations

We will not use your personal information for marketing purposes without your explicit consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our property management system (ORA PMS) to process your reservation

• Payment processors to handle transactions securely

• Legal authorities if required by law

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purpose of providing services to us.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Booking records are typically retained for a minimum of 7 years in accordance with applicable regulations.

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies through your browser settings; however, some features of the website may not function properly as a result.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure.

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data, subject to legal obligations

• Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites such as booking platforms (Booking.com, Agoda, Expedia, Trip.com). We are not responsible for the privacy practices of these sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Cyrus One by Trivelles

Main Boulevard, near Mumtaz City, Airport Enclave Block A

Islamabad, 44000, Pakistan

Email: reservations@cyrusonehotel.com

Phone: +92 341-2205252